Terms and Conditions  

Bookings should be made in writing to:
info@exploringiceland.is 

Bookings should include the following information:

• Full name & address of contact person
• Names of guests
• Number and type of rooms
• Date of arrival and departure (arrival & departure times of flights)
• Ages of any travelling children
• Other services included

For information about prices, please contact us. 

Confirmations
When we confirm your booking we mention which services that are included. The price will be indicated in Icelandic Krona (ISK). We kindly ask for a deposit of 20% within 7 days of booking and request full payment 6 weeks prior to arrival. We will send you all travel documents as soon as the tour is fully paid. 


Terms for Self-Drive packages and Hotel Riding Tours (Exploring Iceland signature tours) 

• If cancelled 60 days or more before tour arrival date
  90% refund
• If cancelled 30 days or more before tour arrival date
• 80% refund
• If cancelled 15 days before tour arrival date
  50% refund
• If cancelled 10 days before tour arrival date
• 35% refund
• If cancelled 6 days or less before tour arrival date
  No refund

In the rare case of a double booking or other good reason for moving the guest, we reserve the right to do so by providing similar accommodation or better in the same area. 
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Cancellation rules for other tours such as guided private or group riding or hiking tours may have different cancellation rules, depending on the type of tour. Please contact us to get the relevant cancellation rules for each tour. 


Terms for children 

• Price for children can vary between properties, in some cases a 50% discount is offered, an extra bed in some cases or a fixed price in family room.
• Children under 2 years stay free of charge when sharing room with parents unless otherwise stated.
• Accommodation for children can be in extra beds or on mattresses.
• Children staying in a separate room pay full price.
• When one adult is travelling with one child, we charge full double room price.
• Children booked with adults in a Self-Drive package pay fixed price mentioned on the pricelist.

Price change 
Prices may change without prior notice in relation to inflation, government taxes (including VAT) or any other cost increases that are outside Exploring Iceland ‘s control. Exploring Iceland furthermore reserves the right to correct any bookings placed at an incorrect price due to error. A fully paid reservation will not change in price.

Payment information
Payments can be made by credit card, (we accept Visa & Mastercard),
We strongly advise not to send any credit card information via email or social networks due to general security risks.
Rather give us a short call or arrange a skype meeting free of charge. 
You can also give us your phone number and a time that is convenient to you and we will call you back.
 
Payment by bank transfer:
Account owner:  Exploring Iceland
Company Address:  Fálkastigur 2, IS- 225 Garðabær 
Phone: +354 5191555
Email: info(at)exploringiceland.is 
Company ID (kennitala): 531213 -2030  Iceland 
 
Bank:  Landsbankinn 
Address:  Borgartún 33 IS-105 Reykjavík 
Account/Konto: 0133 -26-011101-531213-2030
Swift:  NBIIISRE
IBAN IS67 0133 2601 1101 5312 132030
 
If your bank does not offer transfer in Icelandic Kronur (ISK) then you can convert the amount to your currency according to
official day rate and send us the corresponding amount in your currency via bank transfer. 

When we have received full payment we will send you all your travel documents. 
 
Liability

• Exploring Iceland, cannot be held responsible for the acts, defaults or delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused.
• Exploring Iceland, is not responsible for losses in the event of force majeure, such as natural catastrophes, strikes or other corresponding causes.
• Exploring Iceland reserve the right to alter routes due to road or weather conditions without prior notice.
• In the rare cases that there is a double booking or a good reason for moving the guest, we reserve the right to do so by providing similar accommodation or better in the same area.   

We look forward to welcoming you to Iceland.
Please do not hesitate to contacting us at  Exploring Iceland if you have further questions.